Enterprise desk, room, and spot booking SaaS app, for the flex workplace 

All Tidaro data centers and service providers are located within the European Union, ensuring full compliance with GDPR and EU data protection standards. Our primary infrastructure is hosted by Microsoft Ireland Operations Ltd, with data processed in West Europe (Amsterdam) and North Europe (Dublin) regions. Additional trusted providers include SENDINBLUE SAS (Brevo): data processed in Brussels (GCP) and Dublin (AWS) for secure email delivery; and Freshworks GmbH: data processed in Frankfurt (AWS) for managing customer and user support requests. All partners are ISO 27001-certified or equivalent and process only limited data (name, surname, email address, license plate number) under the legitimate interest basis defined in our Privacy Policy.

Yes. Tidaro is fully GDPR compliant and operates entirely within the European Union, ensuring that all personal data is processed in accordance with EU data protection regulations. Our information security management system is also certified to ISO 27001:2022, providing an additional layer of assurance that data is handled securely and responsibly.

Yes. Tidaro is certified under the ISO 27001:2022 Information Security Management System (ISMS) standard. You can view our certification and related security documentation in the Tidaro Trust Center or request a copy directly from our team. This certification confirms that Tidaro operates according to international best practices in information security, risk management, and data protection.

Yes. Tidaro is fully prepared to participate in vendor due diligence, security, and compliance assessments as part of your organization’s procurement process. We provide comprehensive documentation packages, including details on our ISO 27001:2022-certified Information Security Management System, GDPR compliance, data processing practices, and technical safeguards. Our team collaborates directly with client IT and security departments to streamline the review and approval process. 

Yes. Tidaro is built to scale, and it works perfectly for both single-location offices and global organizations with multiple sites. Admins can manage all locations from one dashboard, create separate zones or user groups for each branch, and apply different booking rules per office. This makes it easy to maintain consistency across locations while allowing each site to adapt to its specific needs.

Yes. Tidaro supports multi-site and multi-language environments, allowing each location to manage its own maps, resources, and user groups under one central account.

Yes. Tidaro supports Single Sign-On (SSO) through both SAML 2.0 and OpenID Connect (OIDC) protocols. We integrate seamlessly with leading identity providers, including Microsoft Entra ID (formerly Azure AD), Google Workspace, Okta, OneLogin, and PingOne. SSO allows employees to log in securely with their existing corporate credentials, improving security, compliance, and user convenience. Our technical team assists your IT department during configuration to ensure a smooth and secure setup aligned with your organization’s authentication policies.

Each client is assigned a dedicated implementation specialist who oversees configuration, testing, and onboarding until launch.

After launch, you get full access to Tidaro’s support and customer success team, all included in your subscription. Our team assists with configuration changes, map updates, feature activation, and user management, ensuring your system stays aligned with your evolving workplace needs. You can reach us Monday to Friday, 08:00 to 16:00 CET at support@tidaro.com, with response times defined in our Service Level Agreement (SLA). We take pride in our responsive and proactive service, consistently earning 5-star reviews on platforms like Captera and G2 for customer support and ease of use.

SSO (Single Sign-On) allows employees to access Tidaro using their existing company credentials, for example, from Microsoft Azure AD or another identity provider. This improves both security and user experience: employees don’t need separate passwords, and IT teams maintain centralized access control and compliance with internal security policies. SSO simplifies onboarding, reduces password-related issues, and ensures that only authorized users can access the application.

Yes. All technical support, configuration assistance, and map updates are fully included in your Tidaro subscription, and there are no hidden or additional fees. Our support team is available Monday to Friday, 08:00 to 16:00 CET, to help with setup, adjustments, or ongoing questions. Customers consistently rate our support as one of the top reasons for choosing Tidaro, as seen in our 5-star reviews on Captera and G2.

Yes. Tidaro provides a standard Data Processing Agreement (DPA) fully aligned with the requirements of the GDPR. The DPA defines how personal data is processed, secured, and managed when using Tidaro. You can review and download it anytime at tidaro.com/legal/data-processing-agreement, or request a signed copy during the onboarding or vendor assessment process.

Tidaro offers flexible payment options to fit your organization’s needs. You can pay by bank transfer based on an issued invoice (standard 30-day payment term) or conveniently via Stripe using a credit or debit card. Electronic invoices are sent directly to your billing contact, and custom billing terms can be arranged under an Enterprise agreement.

Yes. Tidaro primarily issues quotes and invoices in EUR, USD, PLN, and GBP, depending on your organization’s location and billing preferences. If you operate in another country, we can provide invoices in your local currency upon request. Our sales team will confirm the available currency options during the quotation process to make billing as convenient as possible.

Yes. For larger organizations, Tidaro provides custom Enterprise agreements and Service Level Agreements tailored to specific operational and security requirements.