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Product updates: Dealing with parking issues

Tidaro workplace booking
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We’re always fine-tuning Tidaro’s features based on user feedback, and our latest feature is here to alleviate some tensions happening in the office parking lots.  

Introducing: “I have a parking issue”! 

Our new feature is here to tackle two of these tense situations in the parking lot: 

  1. An employee is parking on another employee’s booked spot. 

During our customer calls we found out that they often find themselves in a situation where an employee is parking on the spot that was already booked by another colleague using Tidaro. Sometimes this would have a cascade effect, and more employees would end up parking on someone else’s spot because their first booked spot was occupied.  

  1. Cars blocking other cars in the parking lot 

Often a car ends up blocking another car’s exit, causing lots of stress for both the driver and the parking lot administrator. 

So, customers were wondering how to improve discipline in the office parking lot. 

And the solution is our new feature “I have a parking issue”.  Admins can enable this feature for their employees with our support. 

Note: depending on the company using Tidaro, and its internal privacy policies, the second option might not be enabled. Instead of “I have a parking issue”, users will only see the feature called “Someone has parked in my spot”. 

Now, let’s see the feature in action. 

Situation: An employee is parking on another employee’s booked spot 

Here are the steps you need to follow:

  1. Enter the Tidaro app 
  1. Click on the “I have a parking issue” button from the dashboard. 
I have a parking issue
  1. Select “Someone has parked in my spot”. 
Parking issues
  1. Type the entire license plate of the car that is parked in your spot. Then hit “Next”. 
enter license plate
  1. If the car with the license plate number you provided had a spot booked for the day, you will be prompted a screen with that particular spot, so that you can occupy it. Basically, you would just switch booked parking spaces. 
Try to park here
  1. It might happen that this spot is also taken by someone. If so, hit the “I can’t park here” button. If the spot is free and you are parking there, just select “I’ve parked”. 
  1. If the car with the license plate number your provided didn’t have a spot booked for the day, or maybe it belongs to a visitor, that just happened to find a free spot in the parking lot, you will see this message: 
License plate not registered

This means that you could: 

  • Type the license plate again (maybe there were some typos there). Select “Try again” for this.  
  • Contact the parking administrator to clarify the situation. 
  • Select the “Book another parking spot” option. 
  1. If you want to select another booking spot, you will see the following screen: 
Book another parking spot

From here you can choose a different spot. Click on “Book any” and the system will assign you a spot from the pool of available spots. 

Now you have another booking. Because you can’t have two bookings in the app, the original spot that you booked (that was occupied by somebody else) will be marked as restricted in the app by Tidaro, automatically. Visually, this means that it will be marked with a grey circle on the parking lot map.  

Restricted spots
  1. If the parking lot is full, and there are no available parking spots, you will be seeing the following screen. 
The parking lot is full

Situation: your car is blocked by someone else’s car 

Here are the steps you need to follow:

  1. Enter the Tidaro app 
  1. Click on the “I have a parking issue” button from the dashboard. 
I have a parking issue
  1. Select “My car is blocked by another car”. 
Parking issues
  1. Type the entire license plate of the car that is blocking your car. Then hit “Next”. 
My car is blocked by another car
  1. The app will show you to whom this car belongs to, or it can say that the license plate is not registered inside Tidaro. You could try to insert the license plate again, in case there was a typo. In either situation you can contact the parking administrator to solve the problem. This feature might vary from company to company, depending on its internal legal privacy policies.  
Assigned plates
Assigned license plate
License plate not registered
License plate not registered

We hope you’ll find this feature useful. If you have any questions or suggestions about this feature, or other features, feel free to get in touch with our great customer support team at support@tidaro.com

And don’t forget about our user manual

Alina Belascu
Alina Belascu
Alina is a digital marketer with a passion for web design. When she’s not strategizing she’s doing photography, listening to podcasts on history and psychology, and playing with her 2 dogs and cat.