How to use the Tidaro mobile app

Spot booking

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Dealing with parking issues: an employee is parking on another employee's booked spot

When do you need that?

This feature was created to solve the problem of taking parking spots booked by someone else, without the need of contacting parking lot managers. It is especially useful:

In parking lots shared with other companies
In parking lots often visited by guests who can take a wrong parking spot by mistake
In parking lots with variable parking policy
When employees tend to take parking spots without prior booking

During our customer calls we found out that they often find themselves in a situation where an employee is parking on the spot that was already booked by another colleague using Tidaro. Sometimes this would have a cascade effect, and more employees would end up parking on someone else’s spot because their first booked spot was occupied.

Now, here’s how you can deal with this issue with Tidaro.

Here are the steps you need to follow:

Enter the Tidaro app

Click on the I have a parking issue button from the dashboard.

3. Select Someone has parked in my spot.

4. Type the entire license plate of the car that is parked in your spot. Then hit Next.

5. If the car with the license plate number you provided had a spot booked for the day, you will be prompted a screen with that particular spot, so that you can occupy it. Basically, you would just switch booked parking spaces.

It might happen that this spot is also taken by someone. If so, hit the I can’t park here button. If the spot is free and you are parking there, just select I’ve parked.

If the car with the license plate number your provided didn’t have a spot booked for the day, or maybe it belongs to a visitor, that just happened to find a free spot in the parking lot, you will see this message:

This means that you could:

- Type the license plate again (maybe there were some typos there). Select Try again for this.
- Contact the parking administrator to clarify the situation.
- Select the Book another parking spot option.

8. If you want to select another booking spot, you will see the following screen:

From here you can choose a different spot. Click on Book any and the system will assign you a spot from the pool of available spots.

Now you have another booking. Because you can’t have two bookings in the app, the original spot that you booked (that was occupied by somebody else) will be marked as restricted in the app by Tidaro, automatically. Visually, this means that it will be marked with a grey circle on the parking lot map.